Returns, Damages & Order Issues

Every OG Wisdom Wall Art product is made specifically for your order. Because these items are produced on demand, we do not accept returns or exchanges for changes of mind, incorrect size selections, frame-color preferences, or other ordering mistakes.

Please review your artwork choice, size, frame finish, color option, and delivery address carefully before completing your purchase.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 30 days of receiving it. Include:

• Your order number

• A clear description of the problem

• Clear photographs of the affected item

• Photographs of the exterior and interior packaging

• A photograph of the shipping label

Please retain the item and all packaging while your claim is reviewed. Do not send an item to an address without contacting us first, as we do not maintain a general returns facility.

After the issue has been reviewed and validated, we will arrange a replacement at no additional cost. If a replacement is not feasible, another appropriate resolution, including a refund when applicable, may be offered.

Lost orders

If tracking has stopped updating or your package has not arrived by its estimated delivery date, contact us within 30 days after that date. We will investigate with the production and shipping partners and determine the appropriate resolution.

Order changes and cancellations

Orders are sent to production quickly. Contact us immediately if you need to request a change or cancellation. We cannot guarantee that an order can be modified or canceled after it has entered production.

Color and appearance

Screens display colors differently, and small variations can occur during the printing process. Minor differences within normal printing tolerances are not considered defects.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.